A nervous first-timer. A daily smoker who knows more strain names than you do. A 70-year-old with a prescription pad full of medications. A college kid buying for a party. A cancer patient managing chemo side effects.

They all walk through the same door. They all see the same menu. But the conversation you have with each of them should be completely different.

This module teaches you to read who's in front of you and adapt. Not with a script - with the judgment that comes from understanding what each person actually needs from this interaction.